FAQs

30 DAY FREE RETURNS*

We’ve built our reputation on quality, performance products, and we stand behind them. If you are not satisfied with the look, fit or feel of your Squadra product, return it within 30 days for a full refund. 

We'll even pay for the return shipping!

Please note – All items must in new, unused condition with tags attached.

To create a return request, please send an email to customerservice@squadra.com with your name and order number.

All custom orders have a minimum order quantity of 6 pc per style (i.e., 6 men’s Jerseys in any size range).

Yes we can combine the same style across genders in the same Collection. (i.e., 4 Men’s Pro cycle jerseys and 2 Women's Pro cycle jerseys in any size range).

Reorders have no minimums! It must be an exact reprint with no changes.

Our standard lead time is 6-8 weeks from the date your final order and artwork is submitted and 50% deposit is received.

Credit card payments using Visa, MasterCard, American Express are accepted with a credit card authorization form or online through our storefront. Money orders and cashiers checks are also accepted.

No! Squadra will provide artwork with up to three revisions.

All team and sponsor logos must be provided by the customer. Please provide vector-based EPS files with fonts converted to outlines and Pantone colors.
Hi-res JPEGs (300dpi), TIFFs and PDFs will be accepted.

We know nothing is more critical than color to your team. To ensure consistently of color we’ll request the Pantone Color number. This the most effective way to match colors as what we look at on paper, our phone, our laptop, can all be viewed inconsistently. At your request you can also send us any current samples you have for us to review or match.

No, with our sublimation process there are no limitations on the number of colors you can use in your design and price is not affected by the number of colors used.

No Problem! Give us some colors you’d like and a general description of what you are looking for (Modern, Classic, Geometric, Minimal etc.) and we’ll send options! We also have some pre-designed templates to use as a great starting point. Check our our Custom Gallery to get some ideas.

Typically it takes 2-3 weeks to finalize art.

Sublimation is essentially a process in which dye ink is printed on paper using a high-speed inkjet printer, and then the design is transfer into fabric using heat and pressure.

Because the sublimated design is permanently infused into the fiber of the fabric, it won't fade, crank or peel.

The dye ink is heated at over 400 degrees into a gas and then transferred onto the fabric, absorbing into the fibers and becoming part of the fabric.

There is almost no limit to the number of colors that can be used in sublimation and the process allows for performance fabrics to remain soft and maintain their breathability.